Reform private roundtable: People-powered public services: the role of technology

Reform private roundtable: People-powered public services: the role of technology

Ruth is out and about today attending the Reform private roundtable on “People-powered public services: the role of technology” with Chi Onwurah MP, Shadow Cabinet Office Minister.

The seminar is exploring new and innovative ways of delivering public services on a tighter budget and will be attended by a host of leading policymakers, practitioners, business experts, journalists and other stakeholders. Wonder which category Ruth falls into?

‘The seminar will explore ways in which technology can empower citizens in their relationship with government. It will identify examples where digital government is working – and should be highlighted as a model for other parts of the public sector. Areas where more can be done to put real power into the hands of citizens will also be explored.’

Ruth… tell us how it went? Go on.

Caireen Goddard

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  1. Ruth Kennedy June 11, 2014 | Reply
    A fascinating debate, covering a wide range of issues, from privacy and markets, big data and coproduction, to design and leadership. Chi gave an engaging account of the Labour Party's emerging propositions (the Review ends tomorrow), including some honest reflections of mistakes that have been made in the past by previous administrations of all colours. Highlights for me were contributions from William Heath (Mydex CIC), who argued persuasively that the most complicated, vulnerable and expensive 'customers' of public services ought to be seen as the most 'valuable': they should get the best designed services, particularly where there's a need for face-to-face, nuanced responses to complex and multiple challenges. The binary focus on digital inclusion vs exclusion has not yet responded to their needs. Sara Murray (founder of, and buddi, and member of the Technology Strategy Board) also made a significant contribution. Sara reminded us that digital does not just mean 'the internet': there are many many opportunities to change outcomes with new tech. She mentioned work that buddi are doing in justice, where convicted burglars are choosing to give personal data to a tagging system, and are testifying to impressive reductions in offending as a result of the 'conscience' the system is giving them.
  2. Caireen Goddard June 16, 2014 | Reply
    Blog post from Katy Sawyer at Reform about the event here: 'Of course it is often the citizens that are most at risk, and consequently require the greatest level of intervention and support from the State, that should be the priority for government. Yet they can be among the most difficult to reach digitally and will self-select themselves out of the process because they don’t understand how it relates, let alone helps, their lives.'

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