NEW PUBLICATION: what might REALLY listening to citizens do for public services?

NEW PUBLICATION: what might REALLY listening to citizens do for public services?

Read – Listening, Learning & Telling Stories – a new publication in which we share what’s been happening so far in our work to support radical new approaches to citizen engagement in Essex.

Stop, look, listen. Then GO

Stop, look, listen. Then GO

Yesterday Essex colleagues gathered for Deliberation Day: the mid point in a review of the Early Years system commissioned by Dave Hill, the Executive Director for People Commissioning, and led by Chris Martin, Integrated Commissioning Director. In a wonderful space at Zinc Arts, we curated a space and time for consideration, deliberation, and voting. And stickers.

Prepare to be moved: the undeniable power of ethnographic approaches

Prepare to be moved: the undeniable power of ethnographic approaches

For us, listening (and really hearing) what people have to say about their lives and the public services they use is at the very heart of what we do. It’s one of the approaches we believe is right and necessary if we are going to change how organisations and professionals see the world, and consequently improve it.

Congratulations Lambeth!

Congratulations Lambeth!

How thrilled were we to hear today that Lambeth have won £36m investment in transforming early years services from Big Lottery?

Children’s Centres: doing a great job?

Children’s Centres: doing a great job?

We spotted this rather upbeat DfE press release today, picking out some findings from the latest evaluation of Children’s Centres. It raised some questions in our minds…

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