NEW PUBLICATION: what might REALLY listening to citizens do for public services?

NEW PUBLICATION: what might REALLY listening to citizens do for public services?

Read – Listening, Learning & Telling Stories – a new publication in which we share what’s been happening so far in our work to support radical new approaches to citizen engagement in Essex.

What if we just made sure that we cared about people?

What if we just made sure that we cared about people?

My friend Sophie is on a Back to Nursing course. It’s horrible, on many levels. “It’s almost like you have to lower your expectations to fit in, which I suspect is what the patients do every day. Isn’t that terrible?”

“Design from the inside-out”

“Design from the inside-out”

We talk a lot about user-centric design in public services, and it is perhaps never more powerfully illustrated than in the design of actual spaces where people live, move, and have their being. Yesterday I caught up with another unusual suspect, Sadie Morgan from dRMM architects over some rather splendid sardines….

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